Privacy Policy
Information We Collect
Where practicable, personal information is collected directly from the individual.
The types of personal information collected may include:
• Name, contact details, and other identifying information
• Information relating to products or services provided
• Appointment, billing, and administrative information
As healthcare services are provided, health information is also collected, including medical history and other information relevant to care, as required or permitted by law.
Information is collected where necessary to:
• Provide healthcare services and related products
• Manage appointments, accounts, and enquiries
• Communicate in relation to care
• Meet legal, regulatory, and professional obligations
How Information Is Used and Disclosed
Personal and health information is used and disclosed for the purpose for which it was collected, or for related purposes that would reasonably be expected.
This includes:
• Providing and coordinating healthcare services
• Communicating about appointments, aftercare, or clinic updates
• Administrative, billing, and record-keeping purposes
• Referrals to other healthcare practitioners, where appropriate and with consent
• Personal information is not sold. Health information is not used for advertising or promotional purposes.
• Patient testimonials or reviews are published only where express written consent has been provided.
• Information about clinic updates or services may be provided from time to time via email communication. An option to opt out of these communications is always available.
Disclosure to Third Parties
Personal information may be disclosed to:
• Healthcare practitioners involved in the care of the individual, where consent has been provided
• Service providers supporting clinic operations (e.g. IT, practice management systems), who are required to maintain confidentiality and privacy.
• All third parties engaged by the clinic handle personal information securely and in accordance with applicable privacy laws
Accuracy of Information
Personal information is maintained to be accurate, complete, and up to date.
Requests may be made to:
• Access personal information
• Correct information that is inaccurate or incomplete
Storage and Security of Information
The security of personal and health information is taken seriously.
Safeguards include:
• Secure electronic and physical storage systems
• Administrative controls to protect confidentiality
• Access limited to authorised personnel
When information is no longer required for legal or clinical purposes, it is securely deleted or permanently de-identified.
Access to Your Information
Access to personal information is supported in a timely and appropriate manner.
In some circumstances, access may be managed in accordance with legal and professional obligations, including where required or permitted by law or where access may pose a serious risk to health or safety.
CONTACT US
For questions about this Privacy Policy or the handling of personal information you may:
1300 DRTASS
enquiries@drtass.com.au